Privacy Policy

Last Updated: June 20, 2025

Triun Nonas ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us in any way.

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Demographic information (age, date of birth, employment status)
• Financial information relevant to pension planning (income, pension details, investment preferences)
• Communication preferences and interaction history
• Technical information (IP address, browser type, device information)

How We Collect Information

We collect personal information through:

• Website forms (contact forms, newsletter subscriptions, consultation requests)
• Direct communications (phone calls, emails, in-person meetings)
• Cookies and similar tracking technologies
• Third-party services and integrations
• Public sources where legally permissible

2. How We Use Your Information

We use your personal information for the following purposes:

Service Provision

• Providing pension advisory and financial planning services
• Responding to your inquiries and consultation requests
• Preparing personalized pension strategies and recommendations
• Scheduling and conducting appointments

Communication

• Sending newsletters and educational content (with your consent)
• Providing updates on pension regulations and industry changes
• Sending service-related notifications and confirmations
• Responding to customer service requests

Business Operations

• Improving our website and services
• Conducting research and analysis
• Ensuring website security and preventing fraud
• Complying with legal and regulatory requirements

3. Legal Basis for Processing

We process your personal information based on:

• Consent: When you provide explicit consent for specific purposes
• Contract: To perform services you've requested or contracted for
• Legitimate Interest: For business operations, security, and service improvement
• Legal Obligation: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email marketing and communication services
• Payment processing (if applicable)
• Analytics and website optimization

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our clients or others
• Investigate fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure server infrastructure and firewalls
• Access controls and authentication measures
• Regular security assessments and updates
• Employee training on data protection practices

6. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Generally, we retain client information for seven years after the end of our professional relationship, unless a longer retention period is required by law.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

8. Your Rights and Choices

Under Canadian privacy laws, you have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Receive a copy of your personal information in a structured format

Consent Management

• Withdraw consent for optional processing activities
• Opt-out of marketing communications
• Update your communication preferences

Deletion

• Request deletion of your personal information (subject to legal requirements)
• Close your account and remove associated data

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. International Transfers

Your personal information may be processed and stored in Canada or other countries where our service providers are located. We ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy standards.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes (where appropriate)

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

14. Complaints

If you have concerns about our handling of your personal information that we cannot resolve, you may file a complaint with the appropriate privacy regulatory authority:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Website: www.priv.gc.ca

15. Provincial Privacy Rights

Depending on your province of residence, you may have additional privacy rights under provincial privacy legislation. Please contact us if you have questions about your specific provincial privacy rights.